At Cleanyard Granit, we value your satisfaction and strive to ensure that every purchase meets your expectations. Please review our refund and return terms below.
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, undamaged, and in its original packaging.
Custom or special-order items are non-refundable unless defective or damaged upon arrival.
To initiate a return, please contact our support team at info@cleanyardgranit.com with your order number and a brief description of the issue. We will provide you with return instructions and a return authorization if applicable.
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable, and the customer is responsible for return shipping unless the item arrived damaged or defective.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include photos of the damage or wrong item, and we’ll arrange a replacement or full refund at no extra cost.
The following items cannot be returned or refunded:
Order cancellations are accepted within 24 hours of purchase. Once production or shipment has begun, we cannot guarantee cancellation.
For questions regarding refunds or returns, please contact:
📧 info@cleanyardgranit.com
📍 Cleanyard Granit – Chicago, IL, USA